Legal Notice


ALL PRODUCTS SOLD THROUGH SHOWSTOPPERS USA AND WWW.SHOWSTOPPERSUSA.COM ARE FOR RACING & OFF-ROAD USE ONLY UNLESS CLEARLY NOTED OTHERWISE. They should never be used on public streets or highways. Check your local laws regarding such use in your state. We are not responsible for failure to comply with Local, State, or Federal laws regarding motor vehicles. We highly recommend professional installation by a competent mechanic for all products we sell.

 

Shipping 


All products ordered will be shipped next business day unless otherwise noted. If a tracking number goes along with your shipment, it will be provided via email as soon as we receive it from the shipping company. If you place a large order (1000+), your order may be put on hold until the funds clear. This may take up to 3 days. Shipping times are not guaranteed (times provided by us or the shipping company), they are an estimate for when the package should arrive.

Once the package leaves the hands of Showstoppers USA, we are no longer liable for damage incurred. Each shipment is insured.

Before accepting delivery of a package, please inspect them carefully. All international shipping is to be done via FedEx and only FedEx. Before placing an international order with us, please send us an email to work out shipping costs and payment options.

 

Pricing 


Every order is to be paid in full before shipping occurs. We currently accept VISA, MasterCard, American Express, Discover, PayPal, and money orders for all customers inside of the United States. For all international orders, including Canada, Showstoppers USA only accepts bank wire transfers (in US dollars), money orders (in US dollars), or cashier’s checks (in US dollars). We do not accept international credit cards and we are not able to process them. Group buys and special orders require a minimum of a 50% deposit. Some special orders require a greater deposit, if not payment in full. Deposits left on special order items are non-refundable. We do not offer cash on delivery (COD) as a form of payment, nor do we accept non-US credit cards. All orders are billed at the time they are placed. We will only ship to the confirmed address for the credit card holder. If you need to ship to an alternate address, there is paperwork available that will enable us to do so; see the 'Contact' page for details. We will not accept credit cards that do not pass our stringent fraud protection measures, which include gathering the CVV2 digits and verifying the billing address and cardholder information. Showstoppers USA reserves the right to decline any purchase at any time, and may do so if we suspect a credit card is being used fraudulently.

Prices are always subject to change without notice. Pricing errors are not the responsibility of Showstoppers USA or www.showstopperusa.com. If a pricing error occurs prior to shipment, we will either refund the transaction in full or give the customer the option to pay the correct price. If a pricing error is found after shipment, we will correct the mistake and require the customer to pay the intended price or return the product immediately. All sales are final, meaning there are no returns unless there is express written consent from Showstoppers USA. See the 'Return & Cancellation' portion of this section for more information. In every case, efforts are made to ensure customer satisfaction with products sold through www.showstopperusa.com.

 

Sales Tax 

  • California residents are subject to a 10.25% sales tax.
  • If you live in a different state, you cannot place a phone/internet order for your home address and then pickup locally; you will still have to pay sales tax.

 

Tracking / Online Order Process 


Tracking numbers are distributed by email at the end of the business day. Showstoppers USA ships too many orders per day to field phone calls for tracking numbers, particularly if the order was placed the same day. We request your patience when placing an online order; we will send tracking as soon as we have it. In our fast-paced modern society, it is difficult to realize at times that orders can only move at the speed of man. All internet orders undergo the following uniform process:

  • RECEIVED: Either via our server (online orders) or via Sales Order (telephone orders)
  • PROCESSED: Orders are filled during business hours only, in the order that they are received. At this point, an invoice is created (which automatically e-mails to you within 24 hours). Invoices are e-mailed, not included with the shipment, unless requested. All invoices are entered manually to ensure correctness; this takes some time (that is why we allow 1 business day for processing.)
  • SHIPPING: Following invoicing, 'in stock' items ship from our facility via FedEx. Pickups are daily, and tracking is emailed automatically within 12 hours of FedEX's receipt of the item. Larger items (i.e. hoods) ship via truck freight, usually within a similar time frame. USPS items (to APO and PO Box addresses) valued over 0 must be taken to the local Post Office for shipment, so they can take slightly longer to ship. Certain items ship from other locations other than our New Jersey facility, which may extend or shorten the transit time depending on your location.
  • OUT OF STOCK/BACKORDERED ITEMS: All 'out of stock' items are either purchased from the manufacturer/distributor for drop shipment (meaning they will ship directly to you, and we do NOT get tracking numbers) or invoices are held until a shelf product comes back into stock.
  • TIME FRAME: This whole process normally takes 3 business days (not including weekends). If you call or e-mail for tracking before 3 business days we generally will have a hard time providing tracking information.
  • A NOTE ABOUT ONLINE ORDERS AND TIME SENSITIVITY: When orders are placed online it is assumed that the order is not time sensitive. As a customer, you are welcome to call or email to check stock and availability before ordering. General availability statements are also located at the bottom of each product page on the website. Based on this, any wait under 2 business weeks (10 days) for shipment is deemed acceptable. This means that an online order for an item that is out of stock for 2 weeks or less will be kept. Online orders for items backordered longer than 2 weeks will be cancelled automatically, UNLESS it is noted to be a 'special order item' or the longer time frame is noted on webpage for the product. If we cancel a backordered product on your order, we will generally ship the other items, unless they are directly related to the omitted item.
  • SUMMARY:

·        For online orders, you will automatically receive an invoice by e-mail within 24 hours to confirm receipt.

·        Any available tracking information we receive is automatically forwarded to you via e-mail.

·        If the item will take longer than 2 weeks to ship you will be automatically refunded and notified by e-mail.

·        For all online orders, items out of stock for less than 2 weeks at the time of purchase will be kept on order.

·        Orders sometimes ship from multiple locations for the sake of speed and convenience, therefore you may receive parts of your order at separate times.

 

Thank you for taking the time to read about our online order policy. Hopefully this will clarify the online order process. We request that you do not request tracking information prior to 3 business days, with the understanding that we try to pass this information on to you as quickly as possible. If you feel the need to call or e-mail for order tracking, please have the following information ready: the name on the order, date placed, products ordered, and invoice number.PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING

 

Return/Cancellation Policy 


At Showstoppers USA, customer satisfaction is our number one objective. If you receive a product other than what you ordered, or it is damaged/incomplete, please contact us immediately and we will work with you to remedy the situation. We do not, however, run a Wal-Mart. Customer error, dissatisfaction, no longer wanting a product, or any other reason for wanting to return a product other than Showstoppers USA's documented error will not be accepted. Items in the customer's possession for longer than 10 days will not be accepted for return. If you knowingly receive the incorrect product and open the box, you own it. Period. 
ALL RETURNS AND CANCELLATIONS ARE ENTIRELY AT THE DISCRETION OF SHOWSTOPPERS USA. We accept no liability for products damaged by misuse, improper installation, or modification. Showstoppers USA recommends professional installation for every product we sell, and all products listed are for OFF-ROAD USE ONLY unless otherwise clearly noted. We insure every shipment, so if you receive a damaged product, your first call should be to the courier, immediately following receipt. All shipping damage claims are the responsibility of the customer, but we will provide you with the proper documentation and assistance.

Terms 

  • All cancellations and returns must be authorized by Showstoppers USA, and an RMA number must be used when returning products or they will be denied.

 

  • All order cancellations will be subject to a 10% fee; once an item is shipped it can no longer be cancelled.

 

  • All returns will be subject to a 25% restocking fee; once an items packaging is open, item is used, or 10 days have passed since products was received item can no longer be returned.

 

  • WE WILL NOT ACCEPT RETURNS ON ANY OPENED/ USED/ MODIFIED/ DAMAGED PRODUCTS

 

  • NO RETURNS ON: Electronics, turbochargers, helmets, clutch kits, special order items, body parts, fuel system, and engine internals.

 

  • Returns and cancellations are solely determined by Showstoppers USA.

 

  • Returns are for store credit only, NO EXCEPTIONS.

 

  • There are no cancellations on special order items. Period.

 

  • Products are covered by the manufacturer's warranty only; settlement of all claims is subject to manufacturer's waiting period to allow inspection of warranted goods.

 

  • Customers are responsible for filing damage claims with the shipping carrier; Showstoppers USA will not allow cancellations, returns, or refunds with open damage claims or lost package claims, customer must wait until shipping claim process has run its full course and a decision has been give by shipping company.

 

  • Claims for goods damaged in shipping must be submitted to the company within 48 hours of receipt per shipper's records and a picture must be e-mailed to Showstoppers USA. All packaging in which damaged goods are received must be saved for carrier's inspection.

 

  • Customers are responsible for return shipping on products

 

  • Showstoppers USA will not accept any return shipments without an RMA number.

 

  • All products are 'free on board,' meaning that the customer assumes ownership as soon as the item is picked up by the courier.

 

  • In regards to Voltex items, all products are considered SPECIAL ORDER regardless of their status being in stock in the United States or being made in Japan. Voltex parts are made-to-order and in high-demand, there are NO cancellations on Voltex orders.

 

PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING

 

 

International Order Information 


For all international orders, including Canada, Showstoppers USA only accepts bank wire transfers (in US dollars), money orders (in US dollars), or cashiers checks (in US dollars). Showstoppers USA will not accept credit cards or PayPal transactions for international orders. Further, if you are in a US territory your credit card must be issued by a US bank. This is because the AVS (address verification system) does not work with international banks so we cannot verify the card holders address or name, more importantly we have no recourse with international fraud, for these reasons Showstoppers USA will under no circumstances take any form of payment other than bank wire transfer (in US dollars), money order (in US dollars), or cashiers check (in US dollars). All bank transfers must be made in US dollars. All international orders must be over 0 in parts without shipping. Bank wire transfers take 2-3 days to process by banks so please keep this in mind, if you have time sensitive orders make sure you warn Showstoppers USA before had because speeding up international orders is extremely costly. All orders must be pre-paid in full and must clear our bank before we will ship anything, transfer confirmation print outs are not valid proof of a transfer; our bank must clear the transfer first. There are no cancellations, refunds, or returns for international orders.

Backorders often happen with international orders since transfers take time things may go out of stock before your order is completed, there is nothing Showstoppers USA can do to stop this from happening since we get so many international inquires if we held every order, our whole inventory would be on hold. For this reason be reasonable with time tables and shipping expectations.

Showstoppers USA will ship internationally with FedEx, BAX Global, and USPS. We will quote you the lowest shipping costs from these three couriers if you would like to take care of shipping yourself and have your package pickup by your own courier we will be happy to do that for you. When dealing with customs Showstoppers USA will not mark down invoices, declare packages as a 'gift,' or use incorrect harmonizing codes to save on taxes. We must declare everything at the price we sell for and any and all taxes, fees, and tariffs will be the responsibly of the recipient. If you are still interested in purchasing from Showstoppers USA feel free to contact anyone on our sales staff to obtain a shipping quote. Thank you!

 

Terms:


  • Showstoppers USA only accepts bank wire transfers (in US dollars), money orders (in US dollars), or cashiers checks (in US dollars) from international customers.
  • Showstoppers USA does not accept Credit Cards or Paypal payments from international customers.
  • All international orders must be over 0 in parts without shipping.
  • There are no cancellations, refunds, or returns for international orders.
  • When dealing with customs, Showstoppers USA will not mark down invoices, declare packages as a 'gift', or use incorrect harmonizing codes to save on taxes.
  • There are no cancellations on special order items. Period.
  • Products are not covered by any warranty from Showstoppers USA, International customer must deal directly with manufacturers for any and all warranty issues and or claims.
  • Customers are responsible for filing damage claims with the shipping carrier.
  • All products are 'free on board,' meaning that the customer assumes ownership as soon as the item is picked up by the courier.

 

PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING